Riverdale Cottage Booking Terms & Conditions
Our promise to you, as our guests at Riverdale Cottage, is that on arrival you will find the cottage and its contents in a good state of repair, with all fittings, appliances and so on, in good working order.
We guarantee a high level of cleanliness, and would ask our guests to leave the premises in the same state of cleanliness in which it was found.
Booking confirmation
For bookings via our website, by phone or by email, a non-returnable deposit of £100 per week is required with each booking, and the final balance is due 8 weeks prior to the start of your holiday. For late bookings, payment will be requested in full. Cheques should be made payable to Mrs A J Bunn. Payment by BACS or internet banking is preferred.
Cancellations
If you have to cancel your booking up to 8 weeks before the start of your holiday, the final balance invoice will be cancelled. If you need to cancel within the final 8 weeks before your holiday, the balance (minus deposit) will only be returnable if we can re-let the property for that period. We therefore strongly advise that you arrange suitable holiday insurance for yourself and your party.
Arrival and Departure
The cottage will be available from 3pm on the first day of your holiday. If we are not there to personally welcome you, we will contact you to let you know where to find the keys. Please call us if you have any questions about any of the facilities. We hope you will find everything you need to know in our ‘Welcome folder’.
Departure time is 10.30 a.m.
Occupancy
Please note that no more than three people should occupy the cottage ant any one time. We reserve the right to refuse admission to any parties not thought suitable.
SMOKING IS NOT PERMITTED IN THE COTTAGE.
Breakages
Small breakages such as a cup or glass will not be charged for – however please bring any such breakages to our attention to enable us to replace them for new guests. Payment for damage or breakages of larger items may be sought.
Essentials
We are happy to supply everyday consumables such as washing up liquid, toilet rolls, kitchen roll, dishwasher tablets, etc., and would appreciate it if you would consider replacing an item which has run out!
Emergencies
In the unlikely event of an electrical or plumbing fault, please contact the owners, Colin & Allyson Bunn, in the first instance, as soon as you can.
Our home telephone number is 01833 650090, or Mobile 07966 158127 [Allyson] or 07867 557248 [Colin]. We should be able to arrange for the problem to be resolved quickly and efficiently by a local tradesperson.
Last Updated: January 2021
Download a PDF version of the Riverdale Cottage Booking Conditions
Pet Policy
With so many great walks in the Dale many of our guests ask if they can bring their dog with them to enjoy the fresh air and country side. As dog owners ourselves we are only too pleased to oblige. However, in order to keep the cottage free of pet odour for our non-dog owning guests, we do have a few common sense House Rules and ask for your help and consideration.
- Please use your dog’s bed or basket which you brought with you.
- Please keep your dog off the furniture and the beds.
- Make sure your pet drinks and eats their food only in the kitchen.
- Use the ‘Dyson’ to keep pet hair to a minimum.
- When you’ve been out walking with your dog, please ‘rub down’ or ‘dry off’ your pet outside the cottage.
- Please do not leave your dog unattended in the cottage.
- Please be considerate to our neighbours, and keep your dog under control at all times.
- Follow the ‘Country Code’ and do not let your dog off the lead when on farm land.
- When walking your dog please clean up after your pet. There are disposal bins in the town and throughout the Dale.
That’s about it!
Thanks very much for your consideration; we really do appreciate your efforts in helping us keep up to our ‘Quality Standard’ mark.
Access Statement
COVID 19 Statement
What are the health and safety requirements for your stay in Riverdale Cottage?
During the COVID-19 pandemic, it’s important to keep health and safety in mind. We’ve created a set of mandatory COVID-19 safety practices for visitors. In addition, you should be familiar with general health and safety guidelines for COVID-19 safety, and continue to monitor all applicable national and local guidelines.
We have introduced guidelines to help address health and safety concerns, but these measures cannot eliminate all risk. Especially if you're in a higher risk category (e.g. people above the age of 65 or people with pre-existing medical conditions such as diabetes or heart disease), we recommend obtaining professional guidance and taking extra precautions when you are making the decision to book a stay at the cottage.
We will follow enhanced cleaning protocols between each stay.
These COVID-19 safety practices are required by you
Wear a mask and practise strict social distancing
- Please wear an approved mask or face covering according to the latest Government guidelines.
- Maintain a distance of 2 metres (6 feet) from others at all times.
To protect the health and safety of our community, you should not enter the cottage or interact with others if any of the following are true:
- You are actively infected or have tested positive with COVID-19 in the past 30 days
- You suspect you are sick or have been exposed and are awaiting test results to confirm or deny a diagnosis of COVID-19
- You are showing symptoms or are concerned about possible infection of COVID-19
- You’ve had close, sustained contact with an individual confirmed or suspected to be infected with COVID-19 within the last 14 days*
Wash your hands regularly
Be sure to wash your hands often, especially if you’re in contact with people outside the Cottage and are touching surfaces and utensils in a shared space, shops or other common areas.
- Wash your hands properly with soap and water for at least 20 seconds
- If soap and water are not readily available, use a hand sanitiser that contains at least 60% alcohol; cover your hands and rub them together until they feel dry
Maintain 2 meter distance and wear a mask in common areas, shops and other shared spaces.
What to do if you test positive for COVID-19 during or after your stay.
If you have recently tested positive for COVID-19 or have started to feel any COVID-19 symptoms and have recently stayed in the cottage, please contact us as soon as possible. You should also inform the relevant local authorities as well as your doctor.
For more information on COVID19 restrictions please visit the Government’s advice here.
Last Reviewed: January 2021